Conflict Resolution in the Workplace

£30.00 + VAT

Bulk Discounts

Quantity Discount
10 - 19 10.00%
20+ 20.00%

Course Overview

This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and 'what if' situations.

After completing this Virtual College  course learners should be able to:

  • Describe the common causes of conflict
  • Describe the three elements of 'Communication'
  • Give example of how communication can break down
  • Explain 3 examples of communication models that can assist in conflict resolution
  • Describe patterns of behaviour they may encounter during different interactions
  • Give examples of the different warnings and danger signs
  • Give examples of impact factors
  • Describe the use of distance when dealing with conflict
  • Explain the use of 'reasonable force' as it applies to conflict resolution
  • Describe different methods for dealing with possible conflict situations

Course Details


Lesson Plan

This course covers the following subject areas:

  • Welcome and learning objectives
  • Introduction to conflict resolution
  • Communication model 1
  • Communication model 2
  • Communication model 3
  • Dealing with conflict
  • Awareness and impact factors
  • Stress behaviours and summary


The content of this Virtual College course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines


On completion of this course you will be able to download a Virtual College certificate.


Approximately 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This module will be useful to all staff and professionals whose work brings them into contact with members of the public.

Entry Requirements

There are no specific entry requirements for this course.